Graded Product Specialists

 

Terms and Conditions


We (Kettle And Toaster Man Ltd) sell new products, end of lines, cosmetic seconds, and graded products. If in any doubt please contact us prior to purchase on 01384 483286 during opening hours and we will be happy to confirm the grade of the product you are looking at and if said item is new, end of line, or graded on each individual item.
We will endeavour to list all items as per grade and hence price.
Most items will be listed as different prices to cover the different grades.

All goods will carry a warranty.
New goods will carry a manufactures warranty, as per manufacturers business strategy.
New Other goods with damaged boxes, graded goods, refurbished goods and end of lines will carry a 6 month return to our base warranty. 


Agreements

  • By placing an order through this website you confirm that you have read, understood and agreed to these terms of sale in their entirety. If you do not agree to these terms in their entirety you must not order any product or service through this website.
  • We will notify you by email, as soon as possible, to acknowledge that we have received and are processing you order. 
  • "New" items will be brand new products supplied from the manufacturer and carry the full manufacturers warranty.
  • "New Other" items will be new items with a tatty or damaged outer box. The item inside will be of new standard these  will carry a 6 month warranty.
  • "Graded" items will be stock the manufactures have deemed graded; this can be a simple scratch to the product, an "end of Line" product and as such will carry a 6 month warranty.
  • "Reconditioned" items are product that either the factory itself, or a certified outsource firm reconditions these products by company standards for resale.

Delivery & Postage

  • Stock will be sent within 2 working days but normally within 24 hours.
  • We use a variety of couriers mainly Interlink Express, DHL, Geopost and Royal mail.
  • All our goods are sent on a next working day delivery basis to mainland UK addresses.
  • Our couriers collect about 3pm Monday to Friday.
  • We use a courier service so most items will be delivered next working day.
  • For a full breakdown on our postage rates and rates for any off mainland or highlands addresses please contact us for prices and more information.

Important Information When Ordering

When checking out with Paypal, please provide us with your telephone number and email address so we can pass it on to the courier. This will help our courier deliver your purchase without any problems. They will contact you via email or telephone to confirm estimated delivery times. If there is no-one present at the address to accept a collection a card will be left.  You must then make contact with the courier within 7 days of the date of the initial delivery to arrange a re-delivery. If contact is not made with the courier within 7 days your order will be returned to us and a further delivery charge will apply.

Extra Shipping Costs will apply for orders to Scottish Highlands & Islands, Isle of Wight, Northern & Southern Ireland, Isle of Man, Channel Islands Isle of Scilly, and anywhere outside mainland UK.


Our Couriers Charge Extra To The Following Postcodes

We reserve the right to contact you and charge the extra postage cost if applicable to the following postcodes:

AB30-38
AB44-56
FK17-99
G83
IV30-56
IV63
KW1-17
PA21-40
PH18-26
PH30-41
PH49-50
HS1-9
KA27-28
PA20
PA41-49
PA60-78
PHG42-44
ZE1-3
As well as anywhere in Ireland (North or South)

There may be an alternative postal service we can use to try and keep these prices as low as possible. We use Royal Mail for some areas depending on the parcel size to try and offer our customers best service. 

If in any doubt please contact us prior to ordering.


Returns & Refunds

  • All goods will be checked prior to dispatch.
  • In the event of an item damaged in transit we must receive notification within 48 hours of receipt.
  • Any faulty items must be returned in their original packaging and with all relevant paperwork included to enable our warehouse staff to check and process any such item(s).
  • Return postage cost will be reimbursed for 28 days from purchase date after this time postage cost will be met by the buyer on all goods.


Your Right To Cancel

If goods are damaged in transit:
All goods are checked prior to dispatch and therefore should reach you in a satisfactory condition as described on our website.  Please check all products you receive against your order.  If the goods are damaged in any way, it is likely that the goods have been damaged in transit.  Such damage needs to be immediately processed by us through our courier service.  Therefore, if possible, note the details of any damage on the delivery documentation and, in any case, please notify us of such damage within 48 hours of receipt.  You must return the item to us.

If goods are faulty or incorrectly supplied:
Please check all products you receive against your order.  Faulty goods must be returned to us.  Please provide us with details of the fault.  The goods should be returned, in the original packaging and with all relevant paperwork.  You must return the products to us as soon as possible after informing us that the products are damaged or have been incorrectly supplied.

If goods are satisfactory but are no longer wanted:
Under the Consumer Protection (Distance Selling) Regulations 2000, you have the right to cancel all or part of your contract at any time up to 7 working days after the day on which you receive the goods you ordered. In this case, we will refund the cost of the item but will not refund the cost of any postage. You must take reasonable care of the goods while in your possession and they must be returned to us.   Products should be returned in or with their original packaging.

Damage during the course of returning products:
If you choose to return any products to us, we will not be responsible for any loss or damage to them in transit and, for this reason, we recommend that you use a recorded delivery service. If returned products are lost or damaged in transit, we reserve the right to charge you (or not to refund any amounts attributable to) for such loss or damage.
This is not intended to be a full statement of all your rights under the Distance Selling Regulations. Full details of your rights under the Distance Selling Regulations are available in the UK from Citizens’ Advice .
If you cancel your order in any of the circumstances set out above (except in accordance with the Distance Selling Regulations) we will refund any money paid by you once you have returned any delivered products to us. In the case of damaged or incorrectly supplied goods, we may offer you a replacement product. Any refunds given by us will be made to the debit/credit card account provided when you placed your order and will be subject to our right to withhold amounts for products which are damaged on return.


Privacy Policy

We are committed to protecting any data that we collect concerning you.
By using our services you agree to the use of the data that we collect in accordance with this Privacy Policy.
We are committed to protecting your privacy.
We collect the minimum amount of information about you that is commensurate with providing you with a satisfactory service. All information both personal and financial will be protected via our servers, firewall and encryption services.
Once processed all financial
information will be destroyed and shredded. Financial information entered to the website will be deleted from our server. This Policy indicates the type of processes that may result in data being collected about you. Your use of this website gives us the right to collect that information for processing purposes.


Legal Notices

Information Collected:
We may collect any or all of the information that you give us depending on the type of transaction you enter into, including your name, address, telephone number, fax number and email address, together with data about your use of the website. Other information that may be needed from time to time to process a request may also be collected as indicated on the website. Data in relation to credit card payments is processed by Paypal on a secure website linked to ours and they have their own privacy policy and encryption services to protect all information. Once processed all financial information will be erased from our server.

Information Use:
We use the information collected primarily to process the task for which you visited the website.  Data collected in the UK is held in accordance with the Data Protection Act.  All reasonable precautions are taken to prevent unauthorised access to this information. This safeguard may require you to provide additional forms of identity should you wish to obtain information about your account details.

Disclosing Information:
We do not disclose any personal information obtained about you from this website to third parties except when we need to do so in order to complete the transaction – e.g. when arranging for a courier company to deliver goods that you have ordered.

Changes To This Policy:
Any changes to our Privacy Policy will be placed here and will supersede this version of our Policy. We will take reasonable steps to draw your attention to any changes in our Policy. However, to be on the safe side, we suggest that you read this document each time you use the website to ensure that it still meets with your approval.


Contacting Us

Kettle And Toaster Man LTD
Unit 2C
Albion Works
Brierley Hill
West Midlands
DY5 3SZ

T: 01384 483286

Vat Number : 129994165
Company Number : 7953615

If you have any questions about our Privacy Policy, or if you want to know what information we have collected about you, please email us at sales@kettleandtoasterman.co.uk or call us on the telephone no. supplied.

You can also correct any factual errors in that information or require us to remove your details form any list under our control, knowledge and consent.


Dispute Procedure

This website will be covered by English Law in the event of a dispute.
This website and its products are covered by a liability insurance cover from AVIVA Insurance. 
The policy to which this relates satisfies the relevant law applicable in Great Britain, Northern Ireland, The Isle Of Man, Jersey and Guernsey and to offshore installations in territorial waters around Great Britain and its continental shelf.